技术支持

常见问题

1. 1. 记账数据会上传吗？需要账号吗？

   不会，也不需要。当前版本不要求注册登录，账单与分类保存在设备本地，我们不运营记账云同步服务。

2. 2. 数据保存在哪里？

   收支明细、分类、主题与货币等设置保存在设备本地数据库中。只有你主动导出 CSV / JSON，或通过系统分享面板发送文件时，数据才会离开应用。

3. 3. 换机或重装后如何恢复？

   请先在旧设备导出备份（JSON 或 CSV），把文件发到新设备后再导入。卸载应用可能导致本地数据被系统删除，重装前请先备份。

4. 4. 如何导入或导出备份？

   在应用内使用导入 / 导出功能。导入时通过系统文件选择器挑选文件；导出时可通过系统分享面板保存或发送到你选择的应用。

5. 5. 应用需要联网吗？

   核心记账功能不依赖联网。若系统组件或应用商店进行更新检查产生网络请求，与记账业务数据上传无关。

6. 6. 如何删除账单或清空数据？

   可在应用内删除单笔账单，或使用清空数据相关功能。也可直接卸载本应用。删除前建议先导出备份。

7. 7. 如何收费？有没有内购、订阅或广告？

   本应用为付费下载、一次性买断，实际金额以商店显示的当地货币价格为准。无应用内购、无订阅、无广告。付款由 Google Play 或 App Store 处理，退款请按相应商店规则申请。

8. 8. 重装后还要再买一次吗？

   使用同一 Google 或 Apple 账号重新安装，通常无需再次付费。这只恢复应用本身，不会自动恢复本地记账数据，请先导出备份。

联系我们

如果您遇到问题，或希望提交意见和功能建议，请发送电子邮件：

xmbin@hopaheal.com

邮件中建议包含：

• 设备型号
• 系统版本（Android / iOS）
• 应用版本号
• 问题描述
• 问题截图（如有）

我们会尽力回复并协助解决问题。

应用信息

Frequently Asked Questions

1. 1. Is my data uploaded? Do I need an account?

   No. The current version does not require registration or login. Transactions and categories stay on your device, and we do not operate cloud sync for bookkeeping.

2. 2. Where is my data stored?

   Ledger entries, categories, theme, currency, and similar settings are stored in a local database on your device. Data leaves the App only when you export CSV / JSON or share a file through the system share sheet.

3. 3. How do I restore data after changing phones or reinstalling?

   Export a backup (JSON or CSV) on the old device, transfer the file, then import it on the new device. Uninstalling may delete local data, so back up before you reinstall.

4. 4. How do I import or export a backup?

   Use the in-app import / export features. Import uses the system file picker; export can be saved or sent through the system share sheet to an app you choose.

5. 5. Does the App need the internet?

   Core bookkeeping features do not depend on a network connection. Any network activity from system components or store update checks is unrelated to uploading your ledger data.

6. 6. How do I delete transactions or clear data?

   Delete individual transactions in the App, use clear-data features if available, or uninstall the App. Export a backup first if you want to keep a copy.

7. 7. How is the App priced? Are there in-app purchases, subscriptions, or ads?

   The App is a paid download and one-time purchase; the amount you pay is the local-currency price shown in the store. There are no in-app purchases, subscriptions, or ads. Payment is handled by Google Play or the App Store; request refunds through the relevant store.

8. 8. Do I have to pay again after reinstalling?

   Reinstalling with the same Google or Apple account usually does not require paying again. That restores the App only, not your local bookkeeping data, so export a backup first.

Contact Us

If you run into a problem, or would like to share feedback or feature suggestions, please email:

xmbin@hopaheal.com

Please include when possible:

• Device model
• System version (Android / iOS)
• App version number
• Problem description
• Screenshots (if available)

We will do our best to reply and help resolve the issue.

App Information